Return Policy
30 Day money back* We are so convinced that you will like the TripLogik, that if you purchase a TripLogik from our website and are not 100% satisfied, we will take it back within 30 days from the date of purchase and give you your money back**. Please see conditions    1) You must open a ticket in the support section and select Type as “RMA” 2) We will contact you shortly and issue an RMA number (return merchandise authorization) 3) You must return the complete unit, with both power supplies, the USB cable, in the original box and any other accessories.     The unit must not be scratched and in good condition. 4) Your box must be returned with a proof of signature service, within 10 days and must include, on the package, the RMA     number we have given you in step 2 **Unauthorized returns will not be accepted and will be refused for return.**    5) From reception of the return, we shall inspect and refund you by the same system of payment which you used to make your purchase.     Refund does not include original shipping to you or shipping back to us. 6) Original shipping charges are not refunded. 7) Missing or damaged parts will result in a return and no refund will be given or in some cases a partial refund may be given. Please read the conditions below.   This does not affect your statutory rights. Conditions  This offer only applies to the Continental USA and Canada Product must be purchased from the TripLogik Website. Return postage, insurance et proof of delivery is not included Refund does not include postage fees   *   This policy is valid only on product purchased from the TripLogik Website. Purchases from authorized dealers are not covered by this policy. Please consult your reseller or authorized dealers for their respective policy. ** Excludes postal charges
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MONEY BACK GUARANTEE 30 DAY
©2017 Triplogik inc.
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Client must agree to the conditions. 1)    Package the product in a  properly protected container ( like the original box) Place the RMA number on the box        The item must be in good condition and should be accompanied by all its parts and accessories ( for list of included parts, please consult appendix A at the end of this document)   2)    SEND TO :                        Triplogik RMA ( your RMA number here)                     P.O. Box 70012                     Laval, QC H7R 5Z2                                      This is a Postal Office Box (PO Box) taking care of returns and warranties Please verify your courier can deliver to a PO Box. we suggest that you use the postal services with tracking. If no postal services are available. please contact us. Full address and phone number MUST be used. 3)  If Duty declaration is needed, declare as “defective return for repair” 4)  Send back the TL1000 and the ODB cable ( big square power cable), USB cable, and accessories. 5)  For your protection, we suggest you properly insure your package and ask for some minimum tracking of delivery. This is at the client’s discretion. 6)  Any lost or returned packages will be the sole responsibility of the sender. Triplogik will not be responsible if the sender uses a wrong address, or if a courier      that cannot deliver to the above mentioned address. 7)  Please note that customers are responsible for expenses on returns of articles. 8)  Triplogik will be responsible for expenses to ship back replacements or repaired units by accelerated mail services if under warranty.   9)  If this is a return for refund, all the parts need to be returned in order to get a full refund. Triplogik reserves the right to return units to the customers if there are missing parts      or deduct the value of the missing parts from the total to be refunded, using the full retail value of the parts missing. 10)  RMA for return must be sent within 10 days of the date it was issued.  Customer not returning the product within this 10 day period, will have their RMA cancelled        and return will no longer be possible. The date used will be the postmark on the shipping way-bill. Please note slow shipping will not penalize the customer. 11)  RMA for returns will be granted only according to the sales and refund policy if within the 30 day trial period. 12)  Failure to comply with any of the above may void the RMA 13)  By reading and using this RMA number, the client understands, agrees and accept the RMA conditions. Appendix A Every box is weighted at the factory to ensure there are never any missing item Part included in every box are 1. TL1000 mileage logger 2. OBD power supply 3. USB cable 4. Sticky pad  ( not required if it was used)  
RMA Conditions and Return Instructions Please do not return any product without an RMA number as it will not be accepted and the courier will return it